Terms and Conditions for The County Members

Welcome to The County Members! These Terms and Conditions govern your use of our services, including dining, reservations, events, and interactions with our staff and facilities. By visiting or using our services, you agree to abide by these terms.

1. General Use

1.1 These Terms and Conditions apply to all customers visiting or engaging with The County Members.
1.2 By visiting, making reservations, or using our facilities, you agree to comply with these terms.
1.3 Management reserves the right to refuse service to any individual violating these terms or behaving inappropriately.

2. Reservations

2.1 Reservations are recommended, especially during peak hours or for large parties. Walk-ins are subject to availability.
2.2 Customers must provide accurate contact information when booking a reservation.
2.3 Late arrivals of more than 15 minutes may result in cancellation or reassignment of your table.
2.4 The County Members reserves the right to modify or cancel reservations due to unforeseen circumstances, with notice provided whenever possible.

3. Payments and Pricing

3.1 All prices listed on menus are inclusive of applicable taxes unless otherwise stated.
3.2 Payments can be made via cash, credit card, or other accepted methods.
3.3 For large parties or special events, a deposit or pre-payment may be required.
3.4 Tips and service charges are not included in menu prices unless explicitly stated.

4. Cancellation Policy

4.1 Cancellations should be made at least 24 hours before the reservation time.
4.2 Failure to cancel within the specified timeframe may result in charges, particularly for large parties or special bookings.

5. Conduct and Use of Facilities

5.1 Customers are expected to act respectfully toward other guests, staff, and the premises.
5.2 The County Members have a zero-tolerance policy for harassment, abuse, or disruptive behavior.
5.3 Guests are responsible for their belongings. The County Members are not liable for lost or stolen items.
5.4 Damage to property caused by a guest may result in liability for repair or replacement costs.

6. Special Events and Private Bookings

6.1 The County Members offers event spaces and private booking options. Terms for such bookings, including deposit requirements and cancellation policies, will be outlined in specific agreements.
6.2 Any special requests or customizations for events must be communicated in advance and may incur additional charges.

7. Allergies and Dietary Requirements

7.1 Customers are responsible for informing staff of any allergies or dietary restrictions when placing orders.
7.2 While The County Members take care to accommodate special dietary needs, we cannot guarantee the absence of allergens in all dishes.

8. Gift Vouchers

8.1 Gift vouchers purchased from The County Members are valid for the duration specified at the time of purchase.
8.2 Vouchers are non-refundable and cannot be exchanged for cash.
8.3 Lost or stolen vouchers will not be replaced.

9. Liability

9.1 The County Members are not responsible for injuries, losses, or damages incurred by guests unless they are caused by our negligence.
9.2 Guests use the facilities and services at their own risk.

10. Changes to Terms and Conditions

10.1 The County Members reserves the right to amend these Terms and Conditions as needed.
10.2 Any significant changes will be communicated through our website or other appropriate channels.

11. Governing Law

The laws of Jurisdiction govern these Terms and Conditions. Any disputes will be subject to the exclusive jurisdiction of the courts. 

12. Contact Us

If you have any questions, concerns, or feedback, please contact us:

The County Members
Email: info@countymembers
Phone: +44 1303 847432

Thank you for visiting The County Members. We look forward to serving you!